How to Be Better at Customer Service

Great content from Joel Evans

Retailing: From A to Z by Joel Evans

Last week, we wrote about one aspect of customer service —the retailer’s return policy— and its impact on consumer satisfaction.
Today, we are presenting a broad-based infographic ongood customer servicethat was developed by  Exponential Solutions (The CUBE) Marketing. Thanks to Steve Hashman, one of the company founders, for providing the infographic.



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